Do you take returns/exchanges?

All sales are final. We do not offer cash refunds, but do accept exchanges within 30 days of purchase on new (unworn) items for store credit. Please send a return inquiry to customersupport@deandri.com BEFORE you ship your return.
We reserve the right to not accept returns depending on situation and/or the condition of the item.

Can I cancel my order?

We do not cancel orders for cash refunds. Refunds for store credit on new items purchased within 30 days are available.

When will my pre-order ship?

If a product is on pre-order, that means it is in the process of being made. Estimated ship out dates are provided on the product’s page. You will be notified if there is any delay in the production process. Be aware that we ship your entire order in ONE shipment, including items are already in stock. If you do not wish to wait until pre-order production is finished, please order in-stock items separately from the pre-order products.

I'm an international customer. Can the cost of my order be lowered to avoid customs fees?

We cannot lower the dollar amount on international orders in order to avoid custom fees. We do not cover, nor are we responsible for, customs fees placed on international orders.

I bought an item that went on sale. Do you offer price adjustments?

We do not offer price adjustments under any circumstances. Our sales are only offered for a limited time, so buying early ensures that you get the style in the color and size you want!

You are out of stock on an item I want, when will you restock?

Restocks will vary by item. Some products are restocked regularly, and others are more sparse. Harnesses are restocked consistently, clothes will depend on demand, and shoes are stocked less frequently. If an item is sold out, you can click the heart mark on a product's picture and keep track of it anytime in your wish list. You are welcome to email us your restock request, but we are unable to answer every e-mail regarding that subject matter. There Is NO GUARANTEE that we will restock everything requested.

Do you possibly have a discontinued item in stock?

Please check us out on Depop (@deandri_brand) or attend our warehouse sales.

Can I order custom Shoes, Clothing or Harnesses?

We are not currently taking custom orders. 

Laundry guideline?

For our clothing: Dry clean or hand wash recommended. Do not soak in water for long. Wash only with same color to avoid dye transfer. Hang dry recommended. Do not tumble dry.
For our harnesses: Clean with damp cloth gently. Store properly to avoid change in shape. Use of detergent is not recommended, but if used, always try on the back side before applying. Do not put into laundry machine.

 

My Item has broken. Will you repair or replace it?

Repairs/replacements will vary by case. Please send us an email with a photo, your location, your receipt and size to customersupport@deandri.com

If you receive a garment from the dry cleaner only to discover that dye transfer has ruined it, the best thing to do is return it to the dry cleaner immediately. Not only is the cleaner responsible for the dye transfer, but he or she is much more likely able to successfully remove it.

How do you contact Deandri?

Please understand that we are unable to track and answer every single inquiry on our social media accounts. Email all inquiries to customersupport@deandri.com. Average respond time is 1-3 business days. Customer Support can provide you more accurate answers regarding questions on existing orders. Make sure you include your order number so we can quickly and accurately locate your purchase. 

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