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All sales are final. We do not offer refunds, but we now accept exchanges on new items for store credit within 30 days of purchase following our new exchange policy.
We do not cancel orders for refunds. Exchanges for store credit on new items purchased within 30 days are available.
If your item is on pre-order that means it is in the process of being made. Estimated ship out dates are provided on the product’s page. You will be notified if there is a delay in production process.
We cannot lower the dollar amount on international orders in order to avoid customs fees. Neither do we cover or are we responsible for customs fees placed on international orders.
Sorry, price adjustments will not be done for items with a reduced price. We only offer sales for a limited time, so by buying early you ensure that you get the style in the color and size you want!
Depends on the item. Some products are restocked regularly, and some are more sparse. Harnesses are restocked consistently, clothes depend on demand, and shoes are less often. If an item is sold out, fill out the ‘notify me’ form on the product’s page to be notified when it will be restocked. (This will help us also know what items are in demand.)
Check our eBay account www.eBay.com/usr/deandri or attend our warehouse sales to check.
Our full stock is online. We will not respond to emails regarding this subject. Please fill out form on product page to be notified when item will be back in stock. We now make sizes 2XS-5XL Womens and XS-3XL Mens clothing. Some of our older styles only go up size XL. We make sizes 5-12 Womens and 8-12 Mens shoes.
We are not currently taking custom orders.
Depends on the situation. Please send us an email with a photo, your location, your receipt and size to firstname.lastname@example.org
If you retrieve a garment from the dry cleaner only to discover that dye transfer has ruined it, the best thing to do is return it to the dry cleaner immediately. Not only is the cleaner responsible for the dye transfer, but he or she is much more likely to be able to successfully remove it.
Please message us on out contacts page for fastest response, or email all inquiries to email@example.com