Shipping & Exchanges

REFUNDS

ALL SALES ARE FINAL. We do not offer refunds, but we accept exchanges within 30 days of unused, unworn items. Customer is responsible for return shipping costs. Please refer to exchange program below.

HANDLING

It takes 2-5 business days to fulfill orders.* Please be patient, we are a small business with a small staff. Once an order is placed, it will be processed. If you receive an email confirming your order, it is in our system and being processed. Please make sure to read the information below about shipping time.

*Excludes pre-orders, check the product’s page to see estimated ship out dates.

 

SHIPPING

US ORDERS:
USPS: 2-7 business days      // Clothes & Harnesses
UPS: 2-7 business days        // All domestic shoe orders (+additional items) will be sent by UPS
INTERNATIONAL:
USPS: 2-6 weeks (subject to change according to country)
We are not responsible for customs fees placed on international orders.

APPROXIMATE SHIPPING COST
US ORDERS:
USPS:
1 lb & Under              $6
1-2 lbs                        $12
2-3 lbs                        $15
3.5 lbs+                      $17+

INTERNATIONAL
1 lb & Under               $15
1-5 lbs                         $50
5-10 lbs+                    $60

Harnesses are approx. 5lb   //   Clothes are approx. 1lb   // Shoes are 3-5 lbs a pair.

We are not responsible for customs fees placed on international orders.
In some circumstances the shipping cost is less than our estimated shipping cost. If paid amount is excessively more than shipping cost than we will refund the difference. This is typically for international or large orders.

Please note: Once your order has been shipped, we are no longer responsible for shipping. Check your tracking number to estimate time of arrival. If you are not home for delivery, we are not responsible. Please make sure to be available for your packages delivery or arrange a pickup with your local post office (through shipping carrier). If you live in a location that is not safe for deliveries, please find another location to have your item shipped to. If your package is lost or has been returned to sender, please email us. If your package is stolen, we are not financially responsible.

 

PRE-ORDERS

If you have purchased an item on “pre-order” this means that it is in the process of being made. Pre-orders’ estimated ship out dates can be found on the product’s page. You will receive tracking information as soon as your item is prepared to ship. If there are any foreseen delays in production of your item you will be notified by email.
If you purchase ready to ship items along with your pre-order, your order will be fulfilled when pre-order is ready.

 

EXCHANGES

Instructions to our easy exchange process:

STEP 1

Ship your Return Package to:

Deandri Exchanges

213 N. Reno St.

Los Angeles, CA 90026

You are responsible for your own shipping label. Your Item must be in brand new condition, meaning unworn and unused.

*Please read all instructions before shipping*

STEP 2

Log into your account to request a return, please include your tracking number.

STEP 3

Once we receive your returned item, you will receive store credit on your account and be notified by email.

 

F.  A. Q.

Please read below info before contacting us, we will disregard all emails that are redundant.

Do you take returns/exchanges?
We do not offer refunds, but we now accept exchanges following our new program.

Can I cancel my order?
We do not cancel orders for refunds. Exchanges and store credit are available.

When will my pre-order ship?
If your item is on pre-order that means it is in the process of being made. Estimated ship out dates are provided on the product’s page. You will be notified if there is a delay in production process.

I’m an international customer. Can the cost of my order be lowered to avoid customs fees?
We cannot lower the dollar amount on international orders in order to avoid customs fees. Neither do we cover or are we responsible for customs fees placed on international orders.