Do you take returns/exchanges?
All sales are final. We do not offer refunds, but we now accept exchanges following our new exchange policy.
Can I cancel my order?
We do not cancel orders for refunds. Exchanges and store credit are available.
When will my pre-order ship?
If your item is on pre-order that means it is in the process of being made. Estimated ship out dates are provided on the product’s page. You will be notified if there is a delay in production process.
I'm an international customer. Can the cost of my order be lowered to avoid customs fees?
We cannot lower the dollar amount on international orders in order to avoid customs fees. Neither do we cover or are we responsible for customs fees placed on international orders.
I bought an item that went on sale. Do you offer price adjustments?
All sales are final and we do not offer price adjustments.
You are out of stock on an Item I want, when will you restock?
Depends on the item. Some products are restocked regularly, and some are more sparse. Harnesses are restocked consistently, clothes depend on demand, and shoes are less often. If an item is sold out, fill out the ‘notify me’ form on the product’s page to be notified when it will be restocked. (This will help us also know what items are in demand.)
Do you possibly have a discontinued item in stock?
Check our eBay account www.eBay.com/usr/deandri or attend our warehouse sales to check.
I don't see my size?
Our full stock is online. We will not respond to emails regarding this subject. Please fill out form on product page to be notified when item will be back in stock. We now make sizes 2XS-5XL Womens and XS-3XL Mens clothing. Some of our older styles only go up size XL. We make sizes 5-12 Womens and 8-12 Mens shoes.
Can I order custom Shoes, Clothing or Harnesses?
We are not currently taking custom orders.
My Item has broken, will you repair or replace it?
Depends on the situation. Please send us an email with a photo, your location, your receipt and size to email@example.com
If you retrieve a garment from the dry cleaner only to discover that dye transfer has ruined it, the best thing to do is return it to the dry cleaner immediately. Not only is the cleaner responsible for the dye transfer, but he or she is much more likely to be able to successfully remove it.